Frequently Asked Questions

You can make a booking online or via email with a Destination Expert.  Online bookings are made via the “Book Trip” button available on each tour description page.  If you contact us by email one of Rebecca Adventure Travel’s Destination Experts will send you your travel plan and a description of the available payment methods.

– Impactful Travel: Develop meaningful connections that provide mutual enrichment for both travelers and host cultures.
– Empowering Locals: Support family-owned accommodations, involving local communities and contributing to local economies.
– Sustainable Travel: Preserve cultures and environments for future generations with our Huella Positiva.
– Travel With Trust: We are here for you every step of the way with solid insurance, certifications, and rebooking facilities.
– Personalized Travel Curator: Ensures your trip meets your needs and exceeds your expectations.

Yes, of course you can!  In most cases you can arrange additional accommodation according to availability. If for some reason it is not possible to arrange extra nights, you will be given suggestions on recommended hotels.

Yes, domestic flights within Ecuador, Peru, or Colombia can be arranged for you.  More specifically, it is helpful when you are traveling to the Galapagos or need domestic flights within the country as they are a part of your travel package.  However, if you are interested in only flights, it is recommended you book your own as it will be more convenient for you.
Regarding Galapagos cruises, these flights are best to include when a travel package is put together for you.  Many times, cruises will require you to purchase the flight from mainland Quito to the Galapagos airport the cruise departs from.  You may still purchase flights separately, or arrive and depart on a different date than the cruise departure.  However, please keep in mind that there may be additional charges. It is important to check with the cruise in advance as each has its own policy.

A booked tour occurs the moment you fill in a passenger reservation form or upon payment of a tour.  When you book a tour with Rebecca Adventure Travel you agree to the following terms and conditions: See Terms and Conditions.

In case of a flight delay, the Rebecca Adventure Travel team will do their best to try to accommodate your itinerary as best as possible and offer the available solutions for your trip.  Most importantly, the team will do everything possible to make sure you still have a memorable experience.  However, it is important to mention that changes in your itinerary and penalties may apply.  According to the policies pertaining to your tour, you may or may not lose certain activities depending on how late you arrive.  Any additional costs regarding changes to the itinerary are the responsibility of the traveler. Please contact us before booking your airfare if you have any questions regarding this matter.

Rebecca Adventure Travel, as your travel specialist, the best tour possible will be offered.  Even so, sometimes there are uncontrollable situations that may force a change in plans due to external factors. The company, as an operator, is not responsible for any extra costs resulting from these changes. You will be always advised upfront if there will be additional costs applied.

In each tour description, you will find a “Book Trip” button that takes you to the available payment methods. There are many options available, making it easy to book your tour!  Rebecca Adventure Travel uses a secure payment platform so you can pay with a credit card or bank transfer. You can find our bank information in our Payment Section.

For any tour booked with Rebecca Adventure Travel, the final payment must be paid 60 days before your date of travel.  In order to confirm a tour more than 60 days in advance, a 30% deposit is required.  Afterward, the final payment is due 60 days before travel.  If your travel date is in less than 60 days, the total amount is due in order to confirm.  The most common method of payment is by bank transfer or credit card.

You can confirm a tour with payment via credit card, bank transfer, or PayPal.  Bank transfers are available to accounts in the US, the Netherlands, Canada, and Australia.  You are responsible for any bank transfer fees and must send the net amount. Please note, any PayPal transactions will have an additional 4%.  Credit cards accepted are Visa, Mastercard, and American Express.

In each tour description you can see everything that is included and not included in the travel plan offered by your Destination Expert. You can find this in the Included and Not Included sections of your travel plan and on your Personalized Booking Page.  Private tours include private transport from and to your hotel within Quito. If you have any shared tours, you will leave from a central meeting point with other travelers.  It is important to know that any confirmations made by a traveler who carries an Ecuadorian cedula or passport will be charged taxes accordingly (IVA) in addition to the regular tour price.  Any Ecuadorian companies that purchase a tour or service with Rebecca Adventure Travel will also be charged taxes accordingly (IVA). The IVA (Ecuadorian VAT) is 15% at the moment.  Therefore, for a tour of 100 USD, the price on the invoice will be 115 USD.
Concerning any tours sold by Rebecca Adventure Travel, it is important to know that some prices may not be able to be confirmed immediately concerning a customized tour.  Your Destination Expert works very hard to provide your travel plan within 24 hours.  However, sometimes the availability of various hotels or activities may take up to a full day.

Rebecca Adventure Travel is constantly offering discounts and promotions to help you make the best out of your holidays. Look at our current Deals.

On any Galapagos Island Hopping budget package, there is a 10% discount for groups of 9 guests or more.

Please check our Terms and Conditions to learn all about our cancellation policies.

Yes, you do. You are strongly urged to take travel and health insurance, as we and our operators can accept no responsibility for possible accidents or illnesses that may occur during one of our tours. The agency and guide, as companies and individuals, will not be held liable for any accidents or damage incurred during the tour. Guests participate at their own risk.
The Ecuadorian government recommends that all passengers have a mandatory health insurance certificate upon arriving in the country.

No, it is the responsibility of the guests to arrange their insurance.
Rebecca Adventure Travel recommends purchasing a travel insurance plan for your trip. You can see more information below.

Tips are not included in the tour price. Tipping is optional and at your discretion.
Tipping Etiquette: If you are on a shared tour, tipping averages $5 per person for an excellent job. For private tour guides, it will average $10 per day. Drivers usually get half the amount, if you feel they did an excellent job. In tours that involve several days and services, like cruises or jungle programs, it is recommended to tip $50-$60 per client, per week and leave it in an envelope provided by them. The crew will divide the amount among personnel. Most restaurants in Ecuador add a 10% service charge to your bill, so no need to leave an additional amount unless the service was beyond expectations. In this case, $2 – $5 is good (depending on the level of the establishment). In hotels, you should tip about $0.50 per bag/suitcase.

Please check on the restrictions for your specific airline and country of departure. Passengers are usually allowed to check up to two 32 kg. (70 lbs) pieces of luggage for free. One piece of carry-on luggage is typically allowed for free and limited to 23 kg. (50 lbs).

Domestic flights to the Galapagos Islands allow only one 23 kg (50 lbs) piece of luggage and one standard piece of carry-on luggage.

It is always recommended to pack as light as possible; however, the specific requirements for your tour will vary widely depending on where and when you are traveling. In our description of trip pages and in our pre-departure documents, you can find a suggested packing list.

For hotels in Ecuador, usually (not always), check-in and check-out times are the following:
Check-in: In general, from 3:00 PM
Check out: In general, before 11:00 AM

The necessary equipment depends on the tours you are taking. You will find this information on our tour description pages and/or on our pre-departure documents but it is always good to carry the following with you:
-Sunblock (SPF 30 or higher)
-Waterproof and windbreaker jacket
-Sunglasses & hat
-Mosquito repellent
-Small bottle of water
-Sneakers & sandals
-Swimsuit & umbrella

If you wish to take your camera underwater, waterproof housings and camera bags are recommended. Also, batteries, extra memory cards, and tripods will come in handy.

The start and end time of the tours depends on the one you are taking. You will find this information on each of our tour description pages in the itinerary section.

If you would like to make a hotel upgrade or change hotels, you will need to contact us to check if there is availability and to inform you if there is any change in the tour price.

Yes, we can arrange  Airport transfers upon request. You can contact us for more information.

When requested in advance, most special dietary requirements can be arranged, and we can accommodate these special requests. Keep in mind that South America is not as developed as most European or Western countries in terms of dietary requirements.

Since flying to the Galapagos Islands from the Ecuador mainland takes at least 2,5 hours, the entrance fees to the Galapagos Islands National Park are USD 200, and because of the high variation between the islands and islets of the Galapagos, it is highly recommended to stay at least 3 nights.

It is recommended to stay 2 nights in each of the main Galapagos Islands; Isabela, San Cristobal, and Santa Cruz, if you would like to see the highlights of the Galapagos Islands on a short trip with limited time.

We specialize in creating purpose-driven luxury family-friendly tours across Latin America, from the Galápagos Islands and mainland Ecuador to Peru, Colombia, Chile, Argentina, and Costa Rica. Our trips are designed to help families connect with nature, culture, and each other in meaningful ways.

We offer a lot of great tours through Latin America however, if they do not fulfill all of your wishes, you can get advice from the Rebecca Adventure Travel team members to create a customized trip that can adapt better to your needs. Please, don’t hesitate to contact us with your wishes, and we will create an amazing trip for you.