FAQs

Frequently Asked Questions

Here is a list of our frequently asked questions (FAQs) at Rebecca Adventure Travel. If the answer to your question is not listed below, please do not hesitate to contact us directly. We will be happy to assist you.


Bookings

Can I book extra nights of hotel accommodation before or after my tour?
Yes, in most cases we can arrange additional accommodation for you upon availability. If we are unable to arrange extra nights, we will give you the name of some recommended hotels.
Can my local flights be booked by Rebecca Adventure Travel?
Yes, we can arrange flights for you but we recommend to book your own flights as it might be more convenient for you.

With some cruises, we can arrange flights for you as they can be included in some package deals. (Please check if we should put this) . Sometimes, it is required to book flights with the cruise boat, if not, you have to pay a fine. It is important to check with the cruise in advance as each has their own policy.

How can I make a booking?
You can make a booking online (online bookings are made via the ‘Book Now’ button available on each tour description page), via email (we can send you a payment link and/or our payment methods), or in person (where you can pay in cash at the office).
What are the terms and conditions of my booking?
When you book (the moment you sign the registration form or submit a booking request) a tour with Rebecca Adventure Travel you agree on the following terms and conditions: See Terms and Conditions
What happens if my flights get delayed?
In case of a flight delay (either booked by us or booked by yourself), we will try to accommodate your itinerary, but changes and penalties might apply, these penalties are the responsibility of the guest. Please contact us before booking your airfare if you have any questions regarding this matter.
What if we cannot complete the tour due to National Park regulations, natural
Rebecca Adventure Travel, as your organizer, try our best to give you the best tour as possible but sometimes we are forced to change plans due to external factors. We, as an operator, are not responsible for any extra costs resulting from these changes. You will be always advised upfront if any costs will apply.
Why book with us?
1. Personal attention
Whether the guests would like to do a day tour, Galapagos Island Hopping or a tailor-made tour through Ecuador, Colombia or Peru, Rebecca Adventure Travel will always make sure the guests get what they desire. The team cares a lot about their customers so, in order to create the best tour, the team would like to get to know their customers them a bit more. By giving the guests personal attention, the team believes they can provide the best service and meet their guests´ expectations.

2. The staff
The multinational staff will happily help the guests with any questions they might have. All employees are passionate about traveling and are experienced travelers. Using their own travel experiences and knowledge about Ecuador, Colombia, and Peru, they will make sure all of the tours are of high quality.

3. Authenticity
An important focus of the tours is that Rebecca Adventure Travel offers unique and authentic experiences. All tours are personally selected by Rebecca, which will be the guarantee for authentic (preferably family owned) hotels, high-quality tours, great service and last but not least, value for money.

4. Tailor-made trips
Most of the tours on the website are only showcases, which means they can be altered to any preference our guests might have. The team takes a lot of care in creating the best tailor-made holidays for our customers. Tell them your preferences and they will create an unforgettable experience!

5. 24/7 assistance
When guests book their trip with Rebecca Adventure Travel, they will get 24/7 assistance by phone in case of emergencies or unexpected situations. Of course, guests can also reach the team during office hours by phone, e-mail, Skype, WhatsApp and Tawk.to, whether it is before, during or after the tour. The team can be contacted in English, Spanish and Dutch!

6. Insurances
Rebecca Adventure Travel is a Dutch company, located in Quito, Ecuador. The company is affiliated with the GGTO (Guarantee Fund Specialized Tour Operators) and the VvKR (Dutch Association of Small Tour Operators). This means the guests are insured whenever the company is in financial incapability and they will have a travel guarantee.

Payments and Price

Are there any discounts for groups?
On all Galapagos Island Hopping budget packages there is a 12% discount on groups of 16 guests or more. 8- 15 guests get a 10% discount, and with 6 or 7 guests there is a 8% discount. A requirement is that there is only 1 invoice, 1 payment, and 1 airport pick up and drop off.
Are there any discounts/promotions available?
Rebecca Adventure Travel is constantly offering discounts and promotions to help you make the best out of your holidays, see our current promotions here.
Do I receive a refund when canceling my trip?
In general, for cancellations of 60+ days before departure date, 30% of the total invoiced amount will be charged. For cancellations less than 60 days prior to the departure date, the full amount is charged with no refund. The exact cancellation fees depend on the type of tour, for example, with flight tickets there is a 100% cancellation fee.
How do I pay?
In the descriptions of each of our tours, you will find a “Book Now” button which takes you to our payment methods. You can pay with Credit Card, Paypal (+6%), in cash at our office or via bank transfer to a Dutch or USA account (usually, the payment fees are your own bank fees and intermediary bank fees). The guest is responsible for all these transfer costs. Bank information will be given upon request. See more about payments here.
What does the price include?
At the tour description, you can see what is included in the price. The private tours include private transport from and to your hotel in Quito. With the shared tours, you leave from a central meeting point. Food and drinks are sometimes included and sometimes not. Please find all specific tour information on the tour page. In case it is a sale to an Ecuadorian person or Ecuadorian company we are obligated to charge to price on the website + IVA. The IVA (Ecuadorian VAT) is 12% at the moment. So for a tour of $ 100, the price on the invoice will be $ 112.

With respect to the tours sold by ‘Rebecca Adventure Travel’ or ‘Ecua Horse Rides’, we cannot always confirm the price immediately. Despite our best efforts, a small number of the items on our website may be mispriced. If the correct price of an item sold by us is lower, then you will automatically receive a discount. When the price is higher than the stated price, we will, at our discretion, either contact you for instructions before confirming the booking or cancel your booking and notify you of such cancellation.

When do I pay?
There are different payment methods you can use and they all have different due dates. The most common is paid by bank transfer and the due dates are like this: upon confirmation of the trip, we need 30% of the full amount. The rest (70%) should be paid before 60 days prior to departure. The total amount needs to be over $ 2000 for this payment condition to apply. For website bookings, 50% is paid upon confirmation and 50% is charged on the same credit card two weeks before departure.

See more about payments here.

Which payment methods can I use?
You can pay with Credit Card, Paypal (+6%), in cash at our office or via bank transfer to a Dutch or USA account (usually, the payment fees are your own bank fees and intermediary bank fees). The guest is responsible for all these transfer costs. Bank information will be given upon request.

See more about payments here.

Health and Travel Insurance

Do I need my own insurance?
Yes, you do. You are strongly urged to take a travel and health insurance, as we and our operators can accept absolutely no responsibility for possible accidents or illnesses which may occur during one of our tours. The agency and guide, as companies and individuals, will not be held liable for any accidents or damage incurred during the tour. Guests participate at their own risk.

The Ecuadorian government requires from all passengers a mandatory health insurance certificate upon arriving at the country.

Can Rebecca Adventure Travel provide my insurance?
No, it is the responsibility of the guests to arrange their own insurance. We can provide with some suggestions upon request.

Travel Tips

Are tips included?
Tips are not included in the tour price. Tipping is optional and at your discretion.

Tipping Etiquette: If you are on a shared tour, tipping averages $5 per person for an excellent job. For private tour guides, it will average $10 per day. Drivers usually get half the amount, if you feel they did an excellent job. In tours that involve several days and services, like cruises or jungle programs, it is recommended to tip $50-$60 per client, per week and leave it in an envelope provided by them. The crew will divide the amount among personnel. Most restaurants in Ecuador add a 10% service charge to your bill, so no need to leave an additional amount unless the service was beyond expectations. In this case, $2 – $5 is good (depending on the level of the establishment). In hotels, you should tip about $0.50 per bag/suitcase.

How much luggage can I bring in with me on an international flight?
Please check on the restrictions for your specific airline and country of departure. Passengers are usually allowed to check up to two 32 kg. (70 lbs) pieces of luggage for free. One piece of carry-on luggage is typically allowed for free and limited to 23 kg. (50 lbs).
How much luggage is allowed on domestic flights to the Galapagos?
Domestic flights to the Galapagos Islands allow only one 23 kg (50lbs) piece of luggage and one standard piece of carry-on luggage.
What clothing should I bring?
We always recommend packing as light as possible, however, the specific requirements for your tour will vary widely depending on where and when you are traveling. In our description tour pages and in our pre-departure documents you can find a suggested packing list.
What is the check-in and check-out time at hotels?
For hotels in Ecuador usually check-in and check-out times are the following:
Check-in: In general, from 3:00 PM
Check out: In general, before 11:00 AM
What is the necessary equipment to bring?
The necessary equipment depends on the tours you are taking. You will find this information on our tour description pages and/or on our pre-departure documents but it is always good to carry the following with you:

-Sunblock (SPF 30 or higher)
-Waterproof and windbreaker jacket
-Sunglasses & hat
-Mosquito repellent
-Small bottle of water
-Sneakers & sandals
-Swimsuit & umbrella

What photographic equipment should I bring?
If you wish to take your camera underwater, waterproof housings and camera bags are recommended. Also, batteries, extra memory cards, and tripods will come in handy.

Tours

At what time does the tour start and end?
The start and end time of the tours depends on the tour you are taking. You will find this information on each of our tour description pages in the itinerary section.
Can I change the hotels of the tour packages?
If you would like to make a hotel upgrade or change hotels, you will need to contact us to check if there is availability, and to inform you if there is any change in the tour price.
Can Rebecca Adventure Travel arrange Quito Airport transfers?
Yes, we can arrange Quito Airport transfers upon request. You will find more information via this link.
I have special dietary requirements. Can they be met?
When requested in advance, most special dietary requirements can be arranged and we can accommodate this special requests. Keep in mind that South America is not as developed as most European or Western countries in terms of dietary requirements.
What kinds of tours do you offer?
Galapagos Islands
You can make a choice between Island Hopping (where you go on guided excursions during the day and at night you stay at a comfortable hotel), and a Cruise (where you will get to know all the different islands on board of a cruise ship). Get more information about the Galapagos Islands and our tours here.

Ecuador Mainland
Rebecca Adventure Travel has a wide offer of Ecuador Mainland multiple day tours where you can experience the best of all three regions, combining the imposing Andes, the exuberant Amazon, and the beautiful Pacific Coast. Find out more about our Ecuador tours in mainland here.

Colombia
If you are looking for a tour through Colombia, let us help you! We offer exciting and interesting tours where you can experience the amazing sightings and the charismatic Colombian culture. If you would like more information about Colombia tours, you can click here.

Peru
Explore the beautiful highlights of Peru! We offer tours to the emperor city Cuzco, situated in the Peruvian Andes and known as the former capital of the Inca empire. Here you can explore Machu Picchu. If you would like more information about the tours we offer in Peru you can check it here.

What if the itinerary on the website doesn’t meet my requirements?
We offer a lot of great tours through Ecuador, Colombia, and Peru, however, if they do not fulfill all of your wishes, you can get advice from the Rebecca Adventure Travel team members to create a customized trip that can adapt better to your needs. Please, don’t hesitate to contact us with your wishes, and we will create an amazing trip for you.

Ecuador and The Galapagos Islands: General Information

Do I need a passport/visa?
You need a passport with a validation of at least 6 months upon return in Europe or the USA. You can stay in Ecuador without a visa for 90 days every 12 months.

See other general information about Ecuador here.

Do I need to get vaccinations?
You are obligated to have a yellow fever vaccine only when you go into the Amazon. It is also highly recommended to take malaria pills when you go to this place. Please make sure to always check with your doctor for other current medical needs.

If you go to the Galapagos Islands, although it is not mandatory, it is recommended to have a yellow fever vaccine and have this in a booklet with proof of this vaccine. On Santa Cruz and Isabela Islands, there is a small clinic in case you need it.

To check other general information about Ecuador, you can click here.

How can I get to The Galapagos Islands?
All international flights coming to Ecuador will stop directly at either Mariscal Sucre International Airport (Quito) or José Joaquín de Olmedo International Airport (Guayaquil). If you have a flight from Quito to Galapagos, you will have a mandatory stop in Guayaquil. Depending on your departure date and itinerary, you will be landing in the Galapagos Islands at either Baltra Airport or San Cristobal Airport. Three airlines fly to the Galapagos Islands: LAN, Tame and Avianca.
What is the food like?
The Ecuadorian gastronomy is famous for its wide variety of dishes and ingredients. Soups are an important part of the gastronomy. Every lunch (almuerzo) consists of a soup, main dish with rice and a fresh juice. In the highlands, you will find a lot of dishes with chicken, corn, and potatoes. At the coast, you will find more seafood complemented with plantains in a variety of forms. There is a spicy sauce that is served, on the side, with almost every meal. It is called ‘Aji’ and is usually made of tree tomato, cilantro, onion and chili pepper. If you are interested in the local dishes, you can check this link to find some Ecuadorian recipes.

All food during the tours in the Galapagos Island is local Ecuadorian food. If you have lunch in the village, it will normally consist of a soup, main course with usual rice and chicken, meat, fish, or a vegetarian choice. Diners usually consist of the main plate with rice and chicken, meat, fish or a vegetarian choice, and a desert. 

During outdoor activities, you will usually have a box lunch. This is a small lunch, and generally, it consists of a sandwich and a piece of fruit.

See other general information about Ecuador here.

What is the local currency?
The local currency in Ecuador is the US Dollar. You can use your credit card in the main touristic areas and in the big hotels. In the ATM, your European or American cards usually work, but there is a maximum of 500 USD that you can take each day. We advise you to bring dollars in cash. In Ecuador, you only get 5, 10 or 20 USD bills out of the ATM. Also, change is a big problem, so please be careful when you carry 50 and 100 USD bills. See more general information about Ecuador here.
What is the weather like?
There are two seasons in Ecuador, rainy and dry. The temperature will range between regions and depending on their altitude. You can travel to Ecuador the year round. Here, is a brief explanation about the weather in Ecuador:

Amazon
In the Amazon region, there is rain during the whole year. Two relatively drier periods can be distinguished in the months of January and February and August and September. The western part of the Amazon region is rainiest than the eastern part. The temperatures vary mostly between 23 °C and 27 °C.

Andes
The Ecuadorian Andes is a mountain range between 1.500 meters and 6.310 meters high. Most of the cities in the Andes are located at an altitude between 2.000 and 3.000 meters. The temperature in the cities varies mostly between 15 °C and 20 °C. The drier season in the Andes is in the months of June, July, August, and September.

Pacific coast
The northwest coast of Ecuador has a wet tropical seasonal climate. The wet season is from December through May. Along the Ecuadorian coast, rainfall drops from north to south. To the south, the climate becomes increasingly drier. There is a rainy season in the first months of the year and an almost dry season from May to December. The temperatures vary from 25 °C to 31 °C.

Galapagos Islands
The climate of the Galápagos Islands is subtropical. There is a warm season from December through May, and a cool season from June through November. The warm season is characterized by a mixture of warmth, rain, and sun. The cool season, is a mixture of cloudy, cool and dry weather. This variation is caused by the ocean currents. The temperatures vary from 21 °C in August and September to 28 °C in March and April.

See more general information about Ecuador here.

What languages are spoken?
The main language in Ecuador is Spanish, but there are several areas where local people still speak their ancient languages, such as the Quechua. In the main tourist areas, they also speak English.

See more general information about Ecuador here.

Colombia: General Information

Do I need a passport/visa?
You need a passport with a validation of at least 6 months upon return in Europe or the USA. You can stay in Colombia without a visa for 90 days every 12 months.

See more general information about Colombia here.

Do I need to get vaccinations?
Since the 1st of April 2017, the yellow fever vaccine is required for every guest entering the Tayrona National Park. The World Health Organization announced that as of 11 July 2016, existing and new Yellow Fever vaccination certificates are valid for life. Countries can no longer require travelers to show proof of re-vaccination or a booster dose as a condition of entry. Travelers should note that this new regulation may not be honored by all border authorities during the transition phase.

See more general information about Colombia here.

What is the food like?
Colombia’s varied cuisine is influenced by its diverse fauna and flora, as well as the cultural traditions of the ethnic groups. Colombian dishes and ingredients vary widely by region. Some of the most common ingredients are cereals such as rice and maize; tubers such as potato and cassava; assorted legumes; meats, including beef, chicken, pork and goat; fish; and seafood. The Colombian cuisine also features a variety of tropical fruits such as cape gooseberry, feijoa, araza, dragon fruit, mangostino, granadilla, papaya, guayaba, mora (blackberry), lulo, soursop, and passionfruit.

See more general information about Colombia here.

What is the local currency?
In Colombia, the official currency is the Colombian peso (COP). For conversions,  1.00 USD is equivalent to 3,030 COP, approximately.

See more general information about Colombia here.

What is the weather like?
Colombians describe their country in terms of the climatic zones. Below 1,000 meters (3,281 ft) in elevation is the Tierra Caliente or hot land, where temperatures are above 24 °C (75.2 °F). About 82.5% of the country’s total area lies in the Tierra Caliente. In the capital, Bogotá, the weather is a bit colder due to its altitude and location of around 2,640 m. (8661ft). It has an average temperature of 14.5 °C (58 °F). At the Caribbean side, the temperature is warm and comfortable, around 33 °C (92 °F). Another important and touristic city is Medellin, located in the Antioquia department. Its elevation is around 1,495 m (4,905 ft) and its average temperature is 27 °C (81 °F).

See more general information about Colombia here.

What languages are spoken?
The main language in Colombia is Spanish, but there are areas where people still speak some ancient languages. There are over 850,000 speakers of native languages. In the main tourists’ areas, they also speak English.

See more general information about Colombia here.

Peru General Information

Do I need a passport/visa?
You need a passport with a validation of at least 6 months upon return in Europe or the USA. You can stay in Peru without a visa for 90 days every 9 months.

See more general information about Peru here.

Do I need to get vaccinations?
You are obligated to have a yellow fever vaccine when you go into the Amazon. It is also highly recommended to take malaria pills if you are travelling to this place.

See more general information about Peru here.

What is the food like?
Peruvian cuisine has influences from the Incas and European immigrants. They had to change some of their dishes because they didn’t have the same ingredients available in Peru. The ingredients used most often are potatoes, corn, and quinoa. Some famous Peruvian dishes are:

Ceviche
Ceviche is a seafood dish served cold, cooked or raw and its main ingredients are fish, lime, lemon and some added spices like chili peppers or aji (a pepper used in many Peruvian dishes).

Lomo Saltado
Lomo saltado is a hot dish which combines rice with marinated slices of beef, onions, french fries and also some spices.

Aji de Gallina
Aji de gallina is a chicken stew served with rice. They add a thick sauce with aji, cream, walnuts, and cheese.

See more general information about Peru here.

What is the local currency?
The official currency in Peru is the Sol. You can change euros or dollars without restrictions in hotels, banks and exchange offices. Paying by credit card is accepted in restaurants, hotels, and supermarkets, and you can also withdraw cash at an ATM. Always be cautious when withdrawing money in busy or tourist areas. For conversion, 1.00 USD is equivalent to 3.77 Soles, approximately.

See more general information about Peru here.

What is the weather like?
The weather in Peru is divided into three regions.

Pacific Coast
The Pacific coast has a warmer climate than the other regions. There is no extreme heat or cold, but it will be extremely humid, which makes it very cold in the winter. The temperature can go up till 30 °C. There is a short rain period in November and December.

Andes
The Andes has two seasons: summer (from April to October) and winter (from November to March). In summer, the days are sunny, but the nights are very cold, and there is a little bit of rain. In winter the days are cold and there is a lot of rain. The temperature can go up till 24 °C, and it can go down until -3 °C.

Jungle
The jungle has a dry season (from April to October) and a wet season (from November to March). It is extremely humid all year around.

See more general information about Peru here.

What languages are spoken?
The official language in Peru is Spanish, but they also have two aboriginal languages: Quechua and Aymara. In main tourist areas, people also speak English.

See more general information about Peru here.